FAQS

Do I have to pay sales tax?
Currently we charge sales tax in Jamaica.

What payment methods are accepted?
We currently accept Western Union, Visa, MasterCard, and American Express. Your credit card statement will show the name of owner as the charge.




 

Do you accept paypal?
Yes.

Can I pay by check/money order?
Not at this time.

Can I Order Over The Phone?
Unfortunately we cannot take phone orders at this time. Our telephone staff is dedicated to customer service only.

What size should I buy?
Please view the sizing page for approximate sizing of all of our garments. All garments inherently vary slightly in sizing from style to style.

If I sign up for the email list, will I get spam?
No, we value our customers' privacy and you will only be contacted by our company. We do not disclose customer information to any third parties or sell our customer lists.

How should I care for my items?
Due to the nature of the materials and washes we use to manufacture our unique garments, it is recommended to air dry items and wash each garment inside out on a gentle wash cycle. Some items are extremely delicate and should be dry cleaned only. Please refer to all wash instructions on each garment prior to washing.

How do I contact Online Jamaica Store?
Online Jamaica Store can be reached at the following email. Our hours are Monday–Sunday 9AM – 7PM EST. 

How Do You Mail Your Orders?
Orders within Jamaica are mailed by the Jamaica Postal Service. Your order will usually deliver within 3-5 business days from receipt by us.We also do International orders, usually delievers in 10-15days, depending on your location.

How long will it take to receive my order?
We will make every effort to mail your order within 3-5 business days of receipt. During the holidays, our order processing time may increase due to Jamaica Postal Service backups.

What if an item is out of stock?
Although every attempt is made to offer products that are currently in stock, we may go out of stock on certain items from time to time. In such a case, you will be notified by e-mail and we will mail the portion of your order that is in stock. The items that are not in stock will be cancelled from your order and you will not be charged for those items. Please check back as these items may come back in stock at a later time.

What does (Preorder Only) mean?
These are items that are not in stock yet and are available to preorder. This means that you can place your order and we will mail these items to you as soon as we do get them in stock. We will not charge your card until we have pulled the item and prepared it to be mailed to you.

Can I return an Item?
No, all sales are final.